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Terms & Conditions

Additional Information

Use your PNR no or ticket on for all communication with Gagan Travels about this booking your ticket number serves as confirmation of your ticket status carry a print out of this e-ticket and present it to the bus counter at time of check in carry photo identification, you will need it as proof of identity while checking in.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount. Gagan Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Gagan Travels.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.


Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Gagan Travels rules. Gagan Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Gagan Travels reserves the right to disallow any excess baggage carried by the passengers. Gagan Travels highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Gagan Travels responsible for any pilferage/ damage etc. to such valuables. Gagan Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Cancellation Policy

Cancellation Cut off Time Cancellation Return Amount
1 Minutes To 6 Hours0%
6 Hours To 12 Hours20%
12 Hours To 18 Hours40%
18 Hours To 24 Hours60%
More than 24 Hours80%
  • Partial Cancellation Is Not Possible.
  • Ticket Cancellation Can Be Before 1 Minutes of Journey From Pickup Time.
  • It Is Rights Of Gagan Travels To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings From This Site Will Be Eligible For Cancellation Through Cancellation Form On This Site Only. No Cancellation Request Will Be Entertained By Any Branch Or Agent Office.

No further arguments will be taken into consideration.

Gagan Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Gagan Travels shall either reschedule the journey for travel on the next Gagan Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Contact Information

Gagan Travels Helpline (11:00 AM To 8:00 PM): +91 9228009327
Gagan Travels Customer Support Email (Response Time 3 Working Days):